In the event an error occurs while using the Consolidated Log Wizard, use the following table to troubleshoot the situation.
| You Receive the Error... | Take the Following Action... |
| Your Consolidate Log definition results in no input log files. | Back through the wizard and verify that the selected logs and the dates are correct. Correct any mistakes and then restart the consolidation. If no mistakes are present, then investigate outside of Log Viewer to determine what happened to the log files. The files may no longer exist or were moved to another folder. You received this error because no log files were found for the selected logs for the selected date(s). |
| Your Consolidated Log definition results in a log that is (something over 500 megabytes) in size. You may experience performance problems reading this log with Operations Sentinel Log Viewer. | Back through the wizard and create a smaller consolidated log file. The easiest way to create a smaller consolidated log file is to decrease the time filter interval. Another option is to choose fewer log files. |
| Your Consolidate Log definition produced no output lines. | Back through the wizard and verify that the selected logs, times, and dates are correct. Correct any mistakes and then restart the consolidation. You received this error because the files were found for the date specified, but no lines were found for the time period specified. |
Your connection to Log Viewer can also cause errors. The following table describes the errors and plans of action.
| You Receive the Error... | Take the Following Action... |
| Log Viewer is connected to the wrong server. | Restart Log Viewer and select the correct server. |
| Log Viewer is accessing the wrong installed level on the server. | Restart Log Viewer with the correct installed level on the server. |