You might want to write a User Communication Form (UCF) or call the Unisys Support Center when you suspect a problem and if none of the information in this section seems appropriate. Ensure to save the relevant files. The best way to do this is by using the Operations Sentinel Report Problem Utility to save problem information to a file, as described in “Reporting Problems.” Send a copy of the file along with the UCF.
When reporting a problem to the Unisys Support Center, describe what is happening as best you can. Include any pertinent information, such as your Operations Sentinel level and edition, managed system hardware and software levels, any unusual circumstances before encountering the problem, and any actions taken to resolve the problem.
If you have problems using this product or need further assistance, call the Unisys Support Center:
In the United States and Canada, the number to call for support is 1–800–328–0440. Call between 8:00 a.m. and 8:00 p.m. Eastern Time, Monday through Friday, excluding holidays.
Outside the United States, call the Unisys Support Center number provided by your Unisys service representative.
For any software problems, contact your site administrator before calling the Unisys Support Center.